Decision Point: Problems with Alexei Continue You meet with Alexei about his customer service demeanor. "I know, I know, I just can't do it anymore and I don't want to talk about why," he says. He rubs his head and you notice a large bandage on his finger. "I was careless and cut myself on a glass that slipped," he admits. What should you do? Select an option from the choices below and click Submit. Try to cheer him up. If you are a charismatic leader, his moods will improve and he will return to his happier state. It sounds like he's about to quit anyway, so just let him quit. He was a great employee for a long time but not anymore. Offer to move him into a position in the kitchen for awhile so he's not in a customer service role.