Decision Point: Providing Additional Context

You want to provide additional evidence of the significance of GreenStar Bank's overdraft policy by presenting a real-life example of how the overdraft policy works and why it is problematic. You decide to present the example of a GreenStar Bank customer named Kevin. Of the following options, which would be the most appropriate way to use a real-life example as context for your proposal? Select an option from the choices below and click Submit.

To illustrate the problems with GreenStar's current overdraft policy, I'd like to share the experience of one of our customers, Kevin. Kevin and his wife sometimes forget to record their debit card charges, and last month they were charged $140 in overdraft fees for 4 overdraft charges that totaled less than $25. Kevin is just one example of how the overdraft policy impacts our customers and why it needs to be changed.

To show you how GreenStar's overdraft policy negatively impacts our customers, let me tell you about Kevin, one of our customers. He's married with two small kids, and he works full time at a hardware store. He's good at his job, but he isn't as good at keeping track of the money in his checking account. Both he and his wife sometimes forget to record their debit card charges, and last month they accumulated 4 overdraft fees for a total of $140. What's particularly sad about this is that the total amount of their overdrafts was less than $25. Kevin is just one example of why the overdraft policy is unfair and should be eliminated or at least changed.

GreenStar's overdraft policy is an outrage. Let me tell you what happened to one of our customers, Kevin. He and his wife are good customers, but they sometimes forget to write down debit card charges. Anyway, last month they had 4 overdrafts. All of these overdrafts totaled less than $25, but they were charged $140 in overdraft fees. What happens with customers like Kevin? They get angry, realize that they don't have to be treated like this, and take their business to other banks.