Decreasing n in an n-period moving average forecasting model increases the responsiveness of the model to variability in the demand pattern. Select one:

a. False

b. True

Which of the following is an implicit component of a service delivery system of a hotel? Select one:

a. The bed in your room

b. Smell of your steak at dinner

c. A well-lit parking lot.

d. Friendly wait staff in the hotel restaurant

Incorporating manufacturing policy with overall strategic policy is essential for: Select one:

a. All the these are true.

b. Developing a manufacturing focus that is consistent with marketing plans.

c. Eliminating the problems of sub-optimization.

d. Assessing manufacturings role in developing a distinctive competence.

Sales can be used to forecast demand so long as a company has available capacity or inventory. Select one:

a. True

b. False

Process capability Select one:

a. depends on the specifications set on the attribute being tested.

b. is used to determine the rate of throughput in a process.

c. is a measure of efficiency for some manufacturing process.

d. is used to determine if assignable cause variation is present.

Which of the following statements is true? Select one:

a. Operational decisions will determine the types of tactical decisions made.

b. The experience of customer delight many customers have from a service encounter is an explicit benefit of the service package.

c. Functional strategies are shaped by corporate strategies.

d. More than one of these are true statements.

An out of control process is the result of assignable cause variation. Select one:

a. False

b. True

Productivity is a measure of resource effectiveness. Select one:

a. False

b. True

Which of the following best describes a causal modeling approach to forecasting? Select one:

a. Series are separated into trend, seasonal, and cyclical components.

b. Sophisticated forms of averaging such as the Winter's method are used.

c. Forecasts are based on an average of recent values.

d. The value of certain variables are used to predict demand.

When using a SES forecasting model (alpha = .70) to forecast data that exhibits an downward trend over time, one would expect to see a positive bias Select one:

a. True

b. False

Product Selection and choice of technology are examples of Select one:

a. tactical decisions.

b. forecasting decisions.

c. operational decisions.

d. strategic decisions.

Strategic decisions focus on specific day-to-day issues and are frequent. Select one:

a. False

b. True

It is not unusual to find in a job shop process that 80% to 90% of the lead time is a result of Select one:

a. queue time.

b. move time of work in process.

c. machine down time

d. processing time.