Deepak, manager at Technical Solutions Inc. $($TSI$),$ is struggling to maintain a competitive advantage in TSI's marketplace. He wants to hire and retain the best staff possible, but these staffers command high salaries. Deepak knows that high staff salaries can erode his company's profitability. But passing along these higher costs to his clients might mean they will start doing less business with TSI and more business with Deepak's lower$-$priced competitors. Deepak is struggling to

Multiple Choice

collaborate.

be technologically innovative.

provide quality service.

be cost competitive.

achieve zero defects.