Defensiveness can be defined as ...a protective reaction resulting from fear or a threat to one's face
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Question:
Defensiveness can be defined as "...a protective reaction resulting from fear or a threat to one's face or ego" (Andersen & Guerrero, 1989). Defensiveness is a behavior that obstructs effective communication and problem solving and often leads to relational problems. One of the great challenges in our interpersonal relationships is responding in a nondefensive manner when we feel we have been criticized
Create non-defensive responses to the following criticisms posed by the person in parentheses:
- You look terrible! (Spoken by your parent)
- You are always late. (A coworker at the office)
- Your work was not submitted on time. (A university professor)
- You're acting like a jerk. (Your significant other)
- You're a bad parent. (Your child)
- What you said was really hurtful and unkind. (A sibling or close relative)
Number your responses and be sure not only to include your non-defensive message, but also the strategy that you utilized.
Related Book For
Smith and Roberson Business Law
ISBN: 978-0538473637
15th Edition
Authors: Richard A. Mann, Barry S. Roberts
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