Define an organization: = Product/ senvice = Target group 1. Define the scope (20%) = External and internal interested parties (5%) = Their strategic importance and influence to QM system / organization (5%) = Requirements of key interested parties (5%) = Positive and negative issues / chances and risks (5%) 2. Define a quality policy of your organization (20%): = appropriate to the purpose and context of the organization and supports its strategic direction (5%); = provides a framework for setting quality objectives (5%); = includes a commitment to satisfy applicable requirements (5%); = includes a commitment to continual improvement of the quality management system (5%). 3 Prepare a process structure for your company (20%) = Listof processess (10%) * Interactions (10%) Include: PDCA Cycle 4, Describe 1 chosen process from the process structure (20%): * Flowchart (4%) = Actions (4%), = Responsibilities (3%), * Inputs (3%) = Outputs (3%) KPIs (3%) Include: PDCA Cycle 5. Solve a (complex) problem using problem solving tools, preferably 8D method. (8D, Ishikawa, PDCA, Pareto, FMEA) - 20%