1. Define and discuss how the five forces in the general external environment have impacted on Qantas during the time of major lockdowns and grounding of flights, and now since flights have reopened. Which two of these general external forces had the most impact during major Covid lockdowns during 2020-21? Cite specific examples from the case to support your argument.

2. With reference to the case study and the types of decisions made during the major impact time of the pandemic, and that have been made or might be made since travel has reopened but with Covid 19 threat still present, which decisions can be explained as rational, and which are informed by bounded rationality. Cite examples from the case study and justify reasons for your answers.

3. Why do you think Qantas implemented a matrix structure since Covid 19? What would be both the potential benefits and disadvantages of this structure to Qantas? With Qantas operating a newly implemented matrix structure, what decisions should still be centralised and which decisions could be decentralised?

please base each question about 500-600 words