Define change; Define organizational change What is the relationship between leadership and change? Identify/explain changes that are occurring in the external environment and the competitive business environment Describe the cognitive, emotional, and behavioral reactions to change Which is most important to address? Why? Explain why it's not enough to KNOW that we WANT to change What insights regarding these three levels are found in each of the books that we read? Describe: Change Strategists; Change Implementers; Change Recipients What is information asymmetry and why is it relevant in the context of organizational change? Define the components of this equation: P = M x A x S x E What does this equation have to do with managing change? What is psychological safety and why is it important? (Hint both for organizations in general as well as in the context of change)