Define customer relationship management and the roll that it plays in Supply chain management ?

QUESTION 5 (20 Marks) Negotiation is defined as an interactive communication process that may take place whenever we want something from someone else or another person wants something from us. Against this background, respond to the following questions; 5.1 Briefly identify the issues/situations which may require the procurement team to negotiate with its suppliers. (6 marks) 5.2 Discuss the negotiation tactics that the astute and adequately prepared negotiator should be aware of and prepare for. (14 marks) But then, reality beckons. You just can't get there if you're stuck in reactive execution mode and in the land of enterprise resource planning (ERP), spreadsheets, EDI, and duct tape. If you want your physical multi-tier supply network to create competitive advantage, you must have an accompanying multi-tier information network that directly mirrors the physical network - a "digital supply chain." Source:http://www.supplychain247.com/paper/part_1_welcome to supply_management 2.0_in_the_digital supp ly_chainlery QUESTION 1 (20 Marks) "But then, reality beckons. You just can't get there if you're stuck in reactive execution mode and in the land of enterprise resource planning (ERP), spreadsheets, EDI, and duct tape." Discuss this statement. 3