Question: Define measurement, and explain the difference between measures and indicators. What does the acronym SMART signify for measurement? Why are these characteristics important? What is

  1. Define measurement, and explain the difference between measures and indicators.
  2. What does the acronym SMART signify for measurement?
  3. Why are these characteristics important?
  4. What is a dashboard and why is it valuable in quality control?
  5. Explain the difference between a nonconformance and a nonconforming unit of work.
  6. Why are cost of quality programs valuable to managers?
  7. List and explain the four major categories of quality costs. Give examples of each.

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