DEFINE STRATEGIC PLANNING AND EXPLAIN WHY CREATIVE THINKING IS IMPORTANT IN STRATEGIC PLANNING AND HOW TO ENCOURAGE IT. 2 POINTS) 2. WHAT IS "SWOT" ANALYSIS WHAT IS THE DIFFERENCE BETWEEN EXTERNAL AND INTERNAL CUSTOMERS? EXPLAIN IN 1-2 SENTENCES. HOW WOULD YOU DESCRIBE "LOYALTY BEHAVIOR" OF A CUSTOMER? Explain in 1-2 sentences, + ASSUME YOU ARE A BUSINESS OWENER of a manufacturing company which makes Compressors, WRITE DOWN A VISION STATEMENT FOR YOUR COMPANY. (3 points) IDENTIFY AT LEAST THREE EMPLOYER RELATED UN- ETHICAL BEHAVIOR THAT COMES TO YOUR MIND. IN ORDER TO RETAIN BEST EMPLOYESS, COMPANIES MUST CREATE POLICIES AND PROCEDURES TO RETAIN AND HIRE BEST EMPLOYEES. MORE MONEY IS ONE OF THEM. NAME 5 ADDITIONAL ITEMS THAT WILL HELP THEM RETAIN THE BEST EMPLOYEES. (3 points) IN OUR LABOR COST ANALYSIS HOMEWORK, WE CREATED AN EXCEL SPREAD SHEET WITH DESIGN FEE FOR A STATE PROJECT. DO YOU REMEMBER WHAT TOTAL% OF CONSTRUCTION COST WAS THE DESIGN FEE? (SINCE THIS VARIES FROM OFFICE TO OFFICE PLEASE GO BY THE NUMBER THAT WE USED IN OUR CALCULATION