Define the following Service Quality metrics in detail and provide an example of each metric in business
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Question:
Define the following Service Quality metrics in detail and provide an example of each metric in business scenario of your own choice:
Availability,
Reliability,
Performance,
Scalability,
Resilience
How do each of these metrics factor into guidelines and best practices for creating an SLA? Discuss tradeoffs in cost and optimal SLA metrics and provide an example scenario for this situation. Please, add the website sources you use for your explanations. Thanks in advance.
Related Book For
Accounting for Governmental and Nonprofit Entities
ISBN: 978-1259917059
18th edition
Authors: Jacqueline L. Reck, James E. Rooks, Suzanne Lowensohn, Daniel Neely
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