Define the problem. Determine if the problem is a performance problem and/or a behavior problem. Determine the performance expectation needed for the HIM department. Define the duties or behaviors where improvement is required. Establish the priorities of improvement. For example: What are the possible consequences of the behaviors? What example does the lack of inclusion and acceptance set for the HIM department? How do they relate when compared with expectations and standards? Identify the standards upon which performance will be measured for the behaviors and lack of effort by Sylvia. Establish short-range and long-range goals and timetables for accomplishing change in the performance/behavior with the employee. Develop an action plan. What will the manager do to help the employee accomplish the goals within the desired time frame? What will the employee do to facilitate the improvement of behavior and effort