Question: Define these please Chapter 17 Customer service, common services, and service as an advantage Personalized v. standardized service How customers evaluate service quality Service gaps

Define these please Define these please Chapter 17 Customer service,

Chapter 17 Customer service, common services, and service as an advantage Personalized v. standardized service How customers evaluate service quality Service gaps (know the gaps, why they are caused, ways to close them, etc.) Service recovery

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