Definition of the Project Scope: AB Gro Inc.$\text{'}$s Customer Service Information System $($CSIS$)$ design and implementation are included in the project scope. The scope of work is in line with AB Gro's goal of improving customer experience and streamlining operations through the implementation of a seamless checkout process. Executive Synopsis $($Abridged$)$ An interim report detailing our strategy for creating a CSIS for AB Gro Inc. is provided by Innovate Tech Solutions. Our initial analysis demonstrates the possible advantages of putting in place a system that makes it easy for customers to check out, which is consistent with AB Gro's dedication to innovation and client satisfaction. Initial Business Process Analysis Our preliminary examination of AB Gro's operational procedures suggests that inventory control needs to be improved, checkout procedures need to be streamlined, and customer data needs to be used to create individualized experiences. The CSIS seeks to improve current operations and address these issues.