Question: Deliver a top - level customer service answer to this customer: Hi , I send you an email because my Skill mouse has an

Deliver a top-level customer service answer to this customer: "Hi, I send you an email because my Skill mouse has an issue. The DPI lights don't light up. I've tried everything by switching the DPI with the switches, by unplugging and plugging again the mouse but it doesn't work."

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