Deliverables Specifications:

You will write $2$ messages for this assignment.

$1)$ Email Request

$$ Write an email requesting an adjustment, such as a refund or replacement for a

product or service you purchased.

$$ Be detailed so it$$s clear why you$$re asking for the refund or replacement, such as

indicating what specifically is defective, missing, or inadequate.

$$ Also provide background details such as when and where you made the

purchase, the specific name of product, and any other specific information that

can support your claim.

$2)$ Email Denying Request

$$ Then write an email replying to that request from the point of view of the recipient

$($i$.$e$.,$ you are acting as the company$$s customer service representative$).$

$$ In your reply you will politely decline the request and state specific reasons why

the adjustment cannot be granted.

Both messages must be saved in one Word document & submitted to the designated

SafeAssignment on Bb$.$

Format:

Start each email message with a header & include the specific information for each item:

Date:

To:

From:

Subject:

In the body of your emails: Use block format with single$-$spaced lines, an extra space

between paragraphs, and no indentations for the first line of paragraphs.

Break down the messages into paragraphs for readability & professional presentation.

Use $11-$ or $12-$point font in Times New Roman or Arial.