Delta Airline's research objective is to determine how well protocols regarding general procedures and customer interactions are being followed by ticket agents and flight crew The specific questions they hope to answer include the following Are ticket agents following the customer service protocol checklist at required levels Are ticket agents following the procedure checklist at required levels Are flight crew following the customer service protocol checklist at required levels Are flight crew following the procedure checklist at required levels What research methodology is best utilized, and what is your rationale

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Question: Delta Airline's research objective is to determine how well protocols regarding general procedures and customer interactions are being followed by ticket agents and flight crew.The

Delta Airline's research objective is to determine how well protocols regarding general procedures and customer interactions are being followed by ticket agents and flight crew.The specific questions they hope to answer include the following:

Are ticket agents following the customer service protocol checklist at required levels?
Are ticket agents following the procedure checklist at required levels?
Are flight crew following the customer service protocol checklist at required levels?
Are flight crew following the procedure checklist at required levels?

What research methodology is best utilized, and what is your rationale?

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