• Describe a recent service breakdown you have experienced. If you do not feel comfortable sharing the name of the business or organization, describe it. For example, you may say "a small doctor's office, a fast-food restaurant, a daycare", etc.
• Next, describe the service recovery strategy used by the business.
• Now that you have learned more about strategies that help return customers to a satisfied state, do you think the business used the best service recovery strategy? Explain your opinion.

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Recently I visited a local coffee shop which I frequent quite often Unfortunately upon receiving my ... View the full answer