Describe a service experience where operations related issues resulted in an service product that did not meet
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Question:
Describe a service experience where operations related issues resulted in an service product that did not meet your expectations. Briefly describe the service product, your expectations and the experience, focused on the operational characteristics of services described in the two service presentations.
Why do you think this failure occurred?
Do you believe is a common failure or an outlier situation?
Related Book For
International Marketing And Export Management
ISBN: 9781292016924
8th Edition
Authors: Gerald Albaum , Alexander Josiassen , Edwin Duerr
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