Question: Describe a situation in which what was initially stated, or stated on the surface, was not the real issue. How did the real issue come

Describe a situation in which what was initially stated, or stated "on the surface," was not the real issue. How did the real issue come to the surface? What techniques have you found most useful to surface what is really going on in a given communication or situation while working in IT?

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In the world of IT there are often situations where the initially stated problem or issue is not the real issue at hand One common scenario is when a user reports a computer system or software malfunc... View full answer

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