Describe a time at work or at school when you had to deal with aggressive or rude behavior. How did you respond, and how would you have preferred to respond?When working in a team, how did your communication help to establish a positive climate? If you feel that your communication was not positive, why did you choose to communicate in a less than positive way?If you were training other students/employees on how to create a positive climate using communication strategies learned in this class, what advice would you give them?