Question: Describe how the Balanced Scorecard (BSC) can be effectively utilized in operations management to enhance overall operational performance. In your response, provide a comprehensive analysis
Describe how the Balanced Scorecard (BSC) can be effectively utilized in operations management to enhance overall operational performance. In your response, provide a comprehensive analysis of the key components and perspectives of the Balanced Scorecard framework, and explain how each perspective can contribute to improving operations. Additionally, outline the steps involved in implementing the Balanced Scorecard in an operations management context, highlighting potential challenges and strategies for overcoming them. Finally, present real-world examples or case studies where the Balanced Scorecard has been successfully applied to drive operational improvements. Your answer should be well-structured, supported by relevant theories and concepts, and demonstrate a clear understanding of the practical implications of employing the Balanced Scorecard in operations management.
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