Question: Describe how you do or would identify customers' needs when delivering a service to them. You should explain how you: Use your interpersonal skills to

  1. Describe how you do or would identify customers' needs when delivering a service to them. You should explain how you:

  • Use your interpersonal skills to identify and clarify customers' needs
  • Assess customers' needs for urgency and determine priorities
  • Inform customers about the available choices for meeting their needs
  • Identify limitations in meeting customers' needs and seek assistance where necessary

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