Describe the conflict management strategies introduced in Exhibit 14.4.?

Explain how assertiveness and cooperation contribute to the strategies.?

Based on the  conflict management strategies, describe the strategies you most often use in your professional conflict management interactions.? Explain which of the strategies you prefer and why.??

What might you change to become more effective with conflict resolution?

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lil EXHIBIT 14.4 Conflict Management Strategies Assertiveness Assertive Unassertive Uncooperative Competing Avoiding Cooperation Compromising Cooperative Collaborating SOURCE: K. Thomas, "Conflict and Conflict Management," in Handbook of Industrial and Organizational Psychology, ed. M. D. Dunnette (Chicago: Rand McNally, 1976). avoidance A reaction to conflict that involves ignoring the problem by doing nothing at all or deemphasizing the disagreement. Accommodating For example, a common approach to conflict is avoidance. Here, people do nothing to satisfy themselves or others. They ignore the problem by doing nothing at all or address it by merely smoothing over or deemphasizing the disagreement. This, of course, fails to solve the problem or clear the air. page 432 Accommodation means cooperating on behalf of the other party but not being assertive about one's own interests. Compromise involves moderate attention to both parties' concerns, being neither highly cooperative nor highly assertive. This style results in satisficing but not optimizing solutions. Competing is when people focus strictly on their own wishes and are unwilling to recognize the other person's concerns. Finally, collaboration emphasizes both cooperation and assertiveness. The goal is to maximize satisfaction for both parties. accommodation A style of dealing with conflict involving cooperation on behalf of the other party but not being assertive about one's own interests. lil EXHIBIT 14.4 Conflict Management Strategies Assertiveness Assertive Unassertive Uncooperative Competing Avoiding Cooperation Compromising Cooperative Collaborating SOURCE: K. Thomas, "Conflict and Conflict Management," in Handbook of Industrial and Organizational Psychology, ed. M. D. Dunnette (Chicago: Rand McNally, 1976). avoidance A reaction to conflict that involves ignoring the problem by doing nothing at all or deemphasizing the disagreement. Accommodating For example, a common approach to conflict is avoidance. Here, people do nothing to satisfy themselves or others. They ignore the problem by doing nothing at all or address it by merely smoothing over or deemphasizing the disagreement. This, of course, fails to solve the problem or clear the air. page 432 Accommodation means cooperating on behalf of the other party but not being assertive about one's own interests. Compromise involves moderate attention to both parties' concerns, being neither highly cooperative nor highly assertive. This style results in satisficing but not optimizing solutions. Competing is when people focus strictly on their own wishes and are unwilling to recognize the other person's concerns. Finally, collaboration emphasizes both cooperation and assertiveness. The goal is to maximize satisfaction for both parties. accommodation A style of dealing with conflict involving cooperation on behalf of the other party but not being assertive about one's own interests.

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Certainly The conflict management strategies outlined in the excerpt represent different approaches ... View the full answer