Question: Describe the differences between a functional perspective and a process perspective. What is business integration versus system integration? Consider a growing enterprise whose processes and

  1. Describe the differences between a functional perspective and a process perspective.

  1. What is business integration versus system integration?

  1. Consider a growing enterprise whose processes and systems are functionally driven. You have been asked to lead a project that will move the company from a functional perspective to a process perspective through business integration and system integration. Write a paragraph discussing the issues you might face in leading this effort. (2pts)

  1. The three characteristics of an enterprise / ERP system are modular in nature, customizable, and a shared database. Discuss the benefits of having a shared database.

  1. An enterprise system contains organizational data, master data, and transactional data. Think about a local bakery, such as Hannahs Cake Shop. Give a brief definition of each type of data (i.e., organizational, master, and transactional) and provide an example of each type of data that might be included in Hannahs Cake Shop enterprise system.

  1. Discuss the benefits and challenges of enterprise systems.

  1. What are the phases of the customer support lifecycle?

  1. Give an example of how a CRM system might support each phase of the customer service lifecycle?

  1. How is the blockchain being used by companies such as Walmart in the food supply chain? What might be the implications for Maines seafood or agricultural industries?

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