1. Describe the four basic phases of the capitol planning process.

2. How are security and privacy issues described in the Project Management Plan?

3. Using a university scenario, develop a business case for the hypothetical outsourcing of the College of Information Technology IT Help Desk functions. Background: The CIT currently uses up to three student work-studies to provide the internal help desk functions. What if we hired local non-student individuals instead? Elements to include in this business case are as follows:
   1. An alternatives analysis that compares existing internal operations to an outsourced external service provider.
   2. A reasonably-estimated cost-benefit analysis for each of the alternatives.