Describe the interpersonal communication process

The interpersonal communication process begins when a ___________ encodes a _____________ and transmits that message though a communication _____________ to a ____________. The ____________ then decodes that message so that they can understand it and sends the _______________. Interpersonal communication situations may be influenced by _________________ which interferes with the clarity of the message.

Describe the different kinds of communication channels in organisations

The ______________ communication channel is the system of official channels that carry organisationally approved messages and information. Organizational objectives, rules, policies, procedures, instructions, commands, and requests for information are all transmitted via the ______________ communication system.

There are three formal communication channels: ______________ communication, _________________ communication and _________________ communication.

Downward communication flows from ____________ to ____________ levels in an organisation. Downward communication is used to issue orders down the organizational hierarchy, to give organizational members job-related information, to give managers and workers performance reviews from upper managers and to make clear organizational objectives and goals and to dispel rumors.

Upward communication flows from ______________ levels to ________________ levels in an organisation. Upward communication is used to give higher-level managers feedback about operations, issues, and problems; to help higher-level managers assess organizational performance and effectiveness; to encourage lower-level managers and employees to participate in organizational decision-making, and to give those at lower levels the chance to share their concerns with higher-level authorities.

Horizontal communication flows among _____________ and ___________ who are at the ______________ organisational level and helps facilitate coordination and cooperation between different parts of a company, allowing co-workers to share relevant information. It also helps people at the same level resolve conflicts and solves problems without involving high levels of management.

To maximise their 4 effectiveness with formal communication channels, managers should follow four recommendations: