Describe the key relevant features of cross cultural communication techniques (at least three) in the workplace.

Qus2) Describe the key relevant features of at least two (2) negotiation techniques you can use in the workplace.

Qus3) Describe the key relevant features of at least three (3) conflict resolution techniques you can use in the workplace.

Qus4) Develop a Communication Plan to establish communication protocols and coordinate effective communication.

Scenario	Information need	Communication protocol	Materials needed	How to implement the communication protocol?
Filing for 2 days leave
Disseminate memo from senior management
Request for job transfer
An office ceiling fell first hour in the morning
Request for purchase of office supplies

Qus5) After you have developed the communication plan, you now coordinate these pieces of information to your team members. Draft an email informing your team members of the communication protocols for the given scenarios. 

In your email, make sure to:

• Direct your team members to communicate according to organisational requirements and goals
• Explain complex information to positively influence your team members
• Motivate your team members to communicate respectfully, considering the needs of all, including those from diverse backgrounds
• Identify and address any communication challenges to remove barriers to understanding

Scenario- Role Play

You are a Sales Team Leader at Bounce Fitness and your team has been underperforming in the last three (3) weeks. You haven't been meeting your targets in terms of subscriptions and new member sign ups. Your boss of two years is demanding that you increase your productivity by 20% in the next 2 weeks or else he will do the revamp of your team, putting some team members in other teams. 

 

Working with a group of 3 including yourself, each of you will have 10 minutes to demonstrate your presentation and negotiation skills by performing the following:

• identifying and using a variety of communication styles that will suit your group members
• presenting information in a clear and persuasive manner
• evaluating differences in perspective
• making sure that group members are able to critically examine outcomes based on the information given
• negotiating towards a desired outcome
• confirming and implementing desired outcome using appropriate communication methods

Qus7) This task requires you to create the Communication Practices Review Report

Communication Practices Review Report
Areas that require mentoring to assist them in achieving communication goals	How will you provide mentoring?
Feedback from stakeholders to manage the outcomes of communications and negotiations	How did you obtain feedback?
Areas for improvement in communication for team or organisational practices
Action plans to improve communication processes	How will you implement these plans?

Answer rating: 100% (QA)

Question 1 Key Features of CrossCultural Communication Techniques Cultural Sensitivity and Awareness Understanding and respecting cultural differences is crucial This involves awareness of cultural no... View the full answer