Question: Describe the theoretical framework underpinning quality management systems ( QMS ) in operational civil engineering, focusing on Total Quality Management ( TQM ) principles. Expound
Describe the theoretical framework underpinning quality management systems QMS in operational civil engineering, focusing on Total Quality Management TQM principles. Expound upon the fundamental concepts of TQM including continuous improvement, customer focus, and employee empowerment, and their applicability within civil engineering operations. Discuss the integration of quality planning, assurance, and control processes to ensure adherence to project specifications and standards, emphasizing the role of leadership commitment and organizational culture in fostering a qualitydriven approach. Furthermore, analyze the theoretical underpinnings of performance measurement metrics, such as Key Performance Indicators KPIs and Six Sigma methodologies, in monitoring and enhancing quality performance throughout the project lifecycle, elucidating their significance in achieving excellence in civil engineering projects.
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