Describe the tools, methods, and techniques in this book that would be used to address the following operating issues.

What would be the key performance indicators used to determine baseline before the project begins?

A hospital laboratory department provides results late, and they are often erroneous. (How would you address employees' resistance to change during the improvement project?)

A clinics web-based patient information system is not being used by the expected number of patients. (How would you engage patients in this project?)

An ambulatory clinic is financially challenged but has a low staffing ratio compared to similar clinics. (How would you engage employees in this project?)

In addition to the tools, methods and techniques used, include some ideas for improvement you may come up with based on your experience or through Internet research.