Describing the balanced scorecard and identifying key performance indicators for perspective Consider the following key performance indicators , and classify each indicator according to the balanced scorecard perspective it addresses . Choose from the financial perspective customer perspective , internal business perspective , and the learning and growth perspective.

a) customer satisfaction ratings

b) machine downtime

c) Finished products per day per employee

d) Percentage of employees with access to upgraded system .

e)Wait time per order prior to start of production