Question: Description: For this Capstone project, research the Information Technology Information Library (ITIL), IT Service Management (ITSM), and Microsoft Operations Framework (MOF). In a 2 to
Description: For this Capstone project, research the Information Technology Information Library (ITIL), IT Service Management (ITSM), and Microsoft Operations Framework (MOF). In a 2 to 3-page report, describe in detail the purpose of each standard and the significance or impact of each. Make sure to include proper citations of your sources. Include your responses to the following: 1. Write a summary of what ITIL, ITSM, and MOF are in your own words. Include your sources and the publication date of the sources, along with a minimum of two news articles. 2. What is the difference between ITIL and ITSM? Between ITIL and MOF? 3. What are the stages, principles, and functions of ITIL? 4. How do you become ITIL certified? 5. What lessons could the manager of a company teach their employees and managers of the benefits and drawbacks of ITIL, ITSM, and MOF
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