Description It is the people, not the procedures and techniques, who are critical to accomplishing the project objective. Procedures and techniques are merely tools that help people do their jobs. This chapter focused on one very important person: the project manager. 1. Describe why a project manager needs good verbal and written communication skills. How can these skills be developed? 2. What is meant by the term interpersonal skills? Give some examples of interpersonal skills and explain why they are important for a project manager. 3. What are some things a project manager can do to help create an environment in which a project team will feel motivated