Design a Gantt Chart schedule that includes, work break-down structure (WBS), start and end date of each task, responsible person to perform the task and proceeding task/s. It is important to mention that, WBS is required for all the stages (i.e., workflow analysis, configure setting, prototyping, training and releasing the software) mentioned in this project. Moreover, you should include the relevant sub-stages necessary to complete the project. It is compulsory that students use Microsoft Project to complete WBS, allocate time and resources.

((USE THE FOLLOWING CASE STUDY))

CASE SCENARIO

Project scope statement normally describes the project objectives, scope, summarized costs, and resource requirements. The following scope statement particularly captured six major items: strategic goals, tactical goals, milestones, constraints, assumptions, and specifically excluded scope.

Project Scope Statement

Strategic Goals: Improve customer service for products and service by 5 percent via deployment of a new customer relationship management software.

Time: Finish by September 15, 2021;

Cost: $150,000;

Quality: Per service level agreement

Tactical Goals: Analyse workflow, configure software, develop prototype, and release software.

Major Deliverables: Workflow analysis, configure settings, prototype, training, release

Key Milestones

Workflow analysed by March 15, 2021

Configure complete by April 15, 2021

Prototype complete by August 15, 2021

Training complete by August 15, 2021

Release by September 15, 2021

Major Constraints: Our key developers will not be available in June because of their visit to our European ally.

Major Assumptions: Configure software to meet our workflow; we will not change our workflow to meet software.

Specifically Excluded Scope: This project does not include training on customer service skills.