Question: Design a Pre- and Post-service View Value Chain Model for Alfred State College. Use Exhibit 1.7 (Page 15) as a guide EXHIBIT 1.7 Pre- and

Design a Pre- and Post-service View Value Chain
Design a Pre- and Post-service View Value Chain
Design a Pre- and Post-service View Value Chain Model for Alfred State College. Use Exhibit 1.7 (Page 15) as a guide EXHIBIT 1.7 Pre- and Postservice View of the Value Chain Support and General Management Processes Gaining a Customer Value Creation Keeping the Customer Preproduction Services Good and service design Supplier services Purchasing services Contract negotiations Financing Good and service guarantees Consulting services Education/training services Sales/marketing services Core Processes - Create the good or service Process type and capability Good and service characteristics/features Price/cost, quality, time, safety, flexibility, Innovation and learning, market and financial performance Value and productivity Postproduction Services Servicing loans/financing Installation, maintenance, and field repair services Transportation services Warranty/claims services Training services Postsale visits and services Consulting and technical services Recycle and remanufacture Warehouse/Inventory management Measurement and Feedback

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