Design and implement a customer service skills training program for customer representatives at the call center utilizing the five steps in 'Five Steps to Effective Training'.

Step 1 Develop a learning objectives for this training program.

Step 2 Explain why you think the method that you have selected is the most appropriate. Also, discuss some disadvantages or potential problems that you may face in utilizing the method that you have chosen.

Selected Training Methods:

On the job training

Virtual training

Step 3 Read 'Kirkpatrick's Training Evaluation Model', using this model, set up a plan to evaluate whether the training program has been successful in achieving the learning objectives that you have outlined in Step 2. However, set up a plan to evaluate only the Learning and Behavior outcomes within Kirkpatrick's Training Evaluation Model. Also, discuss the limitations of your methods in concluding that the training was successful in terms of Learning and Behavior. For example, if the behavior of the customer representatives has been changed as intendedafter the training, can we really claim that the training program has caused this behavioralchange? If not, why?