design information managment system and design source code

The following three events are services provided by the Rainforest Book Company:

Event I

A customer wishes to set up an account to purchase books. The Sales Department at the Rainforest Book Company receives the request and sends out a blank Account Request form. The form has space for the following information: Customer Name

Customer Address

Customer Phone Number

Customer Fax Number

Credit Card Information (if applicable)

Credit Card Number

Type of Credit Card

Expiration Date

Cardholders Name

ZIP or postal code of the billing address for this card

The customer sends back a completed Account Request form. The for office use only section is filled out by the Sales Group. This information includes the processors identification, the date the account is opened, and a customer account number that is assigned. The customer account file is updated, and the Account Request form is filed. The Account Processing Department receives notification of the new account and sends the customer a confirmation letter. This letter notifies the customer of their customer account number. This number can be used to expedite the ordering process.

Event II

A customer makes a book inquiry. The customer can request a book by giving any of the following information: (book title and book author) or ISBN number. The Sales Department first verifies that the customer has a valid account. If the book is found based upon the information that was given, the customer receives the following information about the book:

Title of the book

Author of the book

Paperback/Hardcover

Price

Date Published

Availability

Reviews

If the book is not available in stock, all of the above information is returned and an out-of-stock notice is sent specifying the approximate date the book will be in stock. If the book is no longer in print and has been discontinued, an out-of-print notice is sent to the customer. This out-ofprint notice includes a list of Used Book Stores in the customers country

Event III

A customer decides to purchase books, places the order for the books, and requests a book order form from the Sales Department. A blank book order form is forwarded to the customer. The customer account number and the date the order is being placed is entered. The following information is included in the book order:

Customer Account Number

Date Order is placed

Title of the Book

Author

Paperback or Hardcover

ISBN, if available

In addition, the customer indicates the shipping option by entering the following information:

Standard Shipping or

Second Day Air or

Next Day Air

Placed orders are sent to the warehouse, and the customer account file is updated. The warehouse issues an order confirmation when the books are shipped. The invoice is generated and then sent to the customer. The customer then sends the invoice slip and a payment or authorizes the use of a credit card on file to the Accounting Department. The Accounting Department processes the payment and updates the customer account