Design specifications require that a key process for reviewing claims is 2103 minutes. A process being considered for reviewing claims has a standard deviation of 0.516 minutes. Questions 1 What can you say (quantitatively) regarding the process capability if the process mean is centered (i.e., equal to the spec mean)? Calculate the Cp and interpret it. 2 Suppose the process average shifts to 208.5. Calculate the new process capability (Cpk). 3 What can you say about the process after the shift? Is it more or less capable? Is it capable? (Interpret the new Cpk in item 4.2) 4 To achieve four sigma quality (i.e., Cp=1.33 ), what should be the proces standard deviation if the process mean is centered