Determining Appropriate Sequence of Ideas: Deductive or Inductive

Identify whether each of the following messages should be written deductively or inductively based on the receivers likely reaction to the message. Write D or I in the space provided.

a. Deductive A message from a customer service manager saying no to a customers third request for a refund that was previously denied.

b. Deductive A message from a company president to reject a contract proposal offered by an international business partner whose cultural style is direct and forthright.

c. Inductive A message refusing a customers request to reduce his monthly payment for Internet services. He contends busy signals prevented him from connecting most of the time.

d. Deductive A message from an automobile dealer informing a customer that the delivery of a custom-order vehicle will be delayed two months.

e. A message from an appliance manufacturer authorizing the replacement of an under-the-counter ice machine that is still under warranty.

f. A message from a human resources manager refusing an employees request that the manager fudge to a lender about his reported income to help him qualify for a home loan.

g. A message from a financial planner apologizing for not placing an order to buy mutual funds for a customer.

h. A message from the chief financial officer of a local business agreeing to serve on a fund-raising committee for a community service organization.

i. A message extending appreciation for the outstanding work of a consulting firm that spearheaded your successful effort to obtain ISO 9000 certification.

j. A message acknowledging shipment of an order and extending credit to a first-time customer.