1. Develop a MIS for a manufacturing organization indicating the different types of information subsystem depending on functional areas. What are the types of reports the system would generate?
2. You are the owner of the Good Food Restaurant and you are known for your tasty and quality food. How you are leveraging technology in delivering quality services to your customers?
3. A popular wholesale fruit and vegetable seller would like to improvise his sales. As an IT consultant discuss any one strategy which will add a huge spurt to his business. Make your own assumptions
4. Design a database for Universitys admission process and create ER Diagram?

CASE STUDY

Med First is a leading Insurance company in Nepal. Which serves individual, Businesses and institutions. They have a versatile workforce of 1200 people across different service centres. key objective is to give quick claims support and customer service around the clock. And also giving real-time updates on claims, policy details and helping customers submit claims-related documents without visiting branches. Hence Med First wanted to address the challenges listed below by leveraging the virtual agent solution. Some of the main challenges faced by the Support Team and Management. We are handling diverse Customer Queries within a single conversation and handling repetitive responses to typical. Increase in call % to call centre (40% of the calls received are for Payment delay status). Improve consistency in Service Delivery with fragmented customer support. Increase in customer branch visits for document submissions. Increased call waiting time. Increase in human errors in the processing of claim documentation. Increase in turnaround time of call centre staff. Moreover, humans limited to the physical potencies implied that a single employee could handle only one customer at a time, unlike a machine.

1. As a Business Consultant and subject matter expert, you are being asked to address the issues Med First is facing in managing their customer support desk and suggests a cost-effective digital Customer Care Solution for Med First for better Customer Relationship Management?