Question: develop a model. Neve Commercial Bank, oa a typical friday, receives 15 customers per hour, according to a Poisson process. ->There are two tellers at

develop a model. 
Neve Commercial Bank, oa a typical friday, receives 15 customers per hour, according to a Poisson process.

->There are two tellers at the bank, and they can serve a customer, on average, 6 minutes. This service time follows an exponential distribution.


a) Identify the type of model this bank is.
b) Compute the average MOPs: number in queue, number in the system, time in queue, time in the system, utilization of the system, and probability of the system being empty.

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