Develop a scenario in which you as a customer relations manager in a government department in India will be engaging with the day to day queries addressed to the department. Identify a department of your choice at the state or central level income tax, transport, law & order, water supply, environment & wildlife, etc. The queries are channeled via multiple platforms Emails, letters, social media posts and face-to-face. Develop realistic scenarios that readers can easily relate to. Respond to the queries on appropriate channels based on the principles and concepts discussed in class.