Develop and maintain operational procedures for transport and logistics enterprises

Task 1

Plan and develop operational procedures by:

• confirming the processes requiring development or modification of operational procedures with stakeholders
• discussing and validating the scope, focus and extent of the operational procedure with affected personnel
• evaluating current procedures to ensure development is duplicating existing work
• identifying factors likely to impact on the development process and incorporate them into the procedure
• research the proposed operational procedure using a range of sources including user input
• developing, documenting and verifying the operational procedure with stakeholders
• trialling the new operational procedure.
• developing performance indicators to measure the effectiveness of the operational procedure

Task 2

Monitor the implementation of an operational procedure by:

• planning the introduction of the operational procedure for selected units or job functions with affected personnel to ensure understanding and the need for compliance
• providing induction and supervision to support personnel in implementing the new procedure
• monitoring personnel performance to ensure adherence to the operational procedure and to assess any modifications required
• seeking feedback from the personnel implementing the operational procedure

Task 3

Evaluate the implementation of an operational procedure by:

• assessing the effectiveness of the operational procedure against performance indicators
• modifying activities to cater for variations in workplace contexts and environment
• keeping personnel informed of the evaluation process, and advising them of subsequent changes to the operational procedure
• managing records, reports and recommendations for improvement within the workplace information systems and processes