Develop Cl strategies, processes and systems: A. Develop and communicate a decision-making process to assist with CI in the organisation. 1. Develop the decision-making process. Step 1: Recognition of Problem! Need Quarterly review of student surveys & staff suggestions Step 2: Research We will use feedback to guide Quality Circle monthly discussions for qualitative feedback. Step 3: Consideration of Initiatives HR will review initiatives suggested by Quality Circle. and select key suggestions based on impact on the company and ease of execution. Step 4: Selection of Initiatives HR will have to raise key initiatives and themes in quarterly management meetings. Management team to select best solution. Step 5: Measuring Initiatives Providing student survey 8: staff survey to track progress