develop competency models for

1) Admin assistant We receive either PDF or excel files from Japan of parts they want to order I create purchase orders to send to vendors to place my order I create invoices to bill Japan office (Japan pays for the parts theyre ordering so Im just sending them the bill) I create quotes to bill to Japan for commission for their orders Receiving and processing invoices from vendors Ensuring all invoices from vendors are accounted for and paid on time (Our office pays the vendors directly, while Japan pays us)

2) Position: Office Supervisor

I am the office supervisor for one out of two locations. I am the supervisor to 4 customer service representatives for both of our locations, 2 at each shop. I am in charge of making sure that their job duties are being performed well ensuring tasks are appropriately delegated and I do this by monitoring the performance. Ensuring the employees follow our rules and policies. The Customer service reps are in charge of keeping the shop busy with repairs coming in weekly. The main way of doing this is by contacting our insurance companies and letting them know we have availability for them to send us repair claims. We then contact the customer to come in for an estimate and start the repair process. On a good week we see about 40-50 vehicles in the shop for repairs. Every single customer that comes in goes through the customer service representatives. So one major role is data entry, we use a specialized program that was designed by the shop owner as well as other programs that are used with insurance companies. Therefore training on these programs is something I always do with any new employees. Showing them step by step on what information needs to be inputted and how to do so. I help the main office with any staffing needs, whether it is supplies, training, or feedback. I manage any office conflict or crisis within the employees and/or customers, resolving any conflicts or disagreements. I take appropriate action to address conflicts following our company policies. Besides helping the customer service reps with their daily task, I am also currently assisting our human resource manager. I assist her with accounts payable and receivables using QuickBooks. I make all payments to any vendors, insurance companies, or customers. When the company has training or meetings I also help HR with the organization of the training.