develop(draw) fish bone diagram for root cause analysis for eskom based on the following 1. Room (Equipment and Infrastructure)* Dilapidation infrastructure- Power generators are old and prone to frequent failures. * Lack of maintenance- There is lack of preventive maintenance, which results to unplanned outages. * Low expansion capacity - New projects take time before they are rolled out hence demand exceeding supply. 2. Methods (Processes & Systems)* Ineffective operation mechanisms- Repair and fault detection cycles are slow. * Inadequate load management -The system fails to manage supply and demand properly. * Over-dependence on coal -Suboptimal energy mix increases risk. 3. Manpower (Human Resources)* Skills shortage -A shortage of skilled engineers and technicians. Low morale amongst staffs -Satisfaction of the employees due to instability of the organisation. * Inefficient training programmes - Few possibilities of upskilling on modern technologies. 4. Materials (Inputs & Resources)* Low coal supply quality- Low grade coal causes harm to the equipment and reduces the efficiency. * Fuel supply disruption- Logistical problems in ferrying coal or oil. * Renewable inputs are limited -Under-use of wind and solar resources. 5. Environment (External Factors) Programmes: * Political interference - Instability due to government decisions and oversight. Public opposition - Communities against the new developments or projects. * Climate variability -Droughts which impact hydro-electric generation. 6. Management (Leadership and Governance)* Corruption and mismanagement- Ineffective procurement and financial management. * Intrinsic responsibility -Inadequate performance indicator monitoring. * Weak planning - Weak long term strategic planning of energy.