Developing a Competitive Strategy: Contemporary Cost Management Techniques 91 The sequence of activities that creates a good or service is: an organization. b 10. a a customer chain. c. a value chain an information system. d. 11. There are four broad classes of activities in the value chain. Research and development would be in which class? activities relating to getting ready to make the product a. activities related to making the product activities related to dealing with the customer other activities that support the first three activities b. c. d. 12. There are four broad classes of activities in the alue chain. Storing work in process would be in which class? activities relating to getting ready to inake the product b. activities related to making the product activities related to dealing with the customer d. other activities that support the first three activities . C. 13. There are four broad classes of activities in the value chain. Billing activities would be in which class? activities relating to getting ready to make the product activities related to making the product activities related to dealing with the customer other activities that support the first three activities There are four broad classes of activities in the value chain. Accounting activities would be in which class? activities relating to getting ready to make the product b. activities related to making the product activities related to dealing with the customer d. other activities that support the first three activities a. b. c. d. 14. a. C. Which of the following activities is value-added? Processing b. moving 15. c. storing a. d. inspecting 16. Which of the following four general steps to improve the effectiveness and efficiency of an organization's activities would be performed first? identify what is now being done measure current performance Analysis d. Improve . b. c