Question: Which of the following statements about the service profit chain is true? O According to the service profit chain, human resources management issues have

Which of the following statements about the service profit chain is true?

Which of the following statements about the service profit chain is true? O According to the service profit chain, human resources management issues have no correlation to customer satisfaction O According to the service profit chain, employee turnover and customer satisfaction are unrelated. O According to the service profit chain, companies with high levels of employee satisfaction will be more successful than companies that have low levels of employee satisfaction The service profit chain indicates that employee satisfaction is directly responsible for customer satisfaction

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