Question: Diego purchased a new black jacket through Amazon.com. When it arrived, he was disappointed when he opened up the package to discover that the black

Diego purchased a new black jacket through Amazon.com. When it arrived, he was disappointed when he opened up the package to discover that the black jacket he thought he ordered was actually dark navy blue.Then he tried on the jacket and realized that the sleeves were too long for his arms. What did Diego probably just experience about his purchase?

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